Join the IBL Family!
As part of its development, IBL Logistics is strengthening its team and recruiting:
📌 Customer Service Officers
Missions:
• Welcome, assist, and manage clients
• Propose offers tailored to customer needs and ensure a service that meets quality standards
• Receive, process, and follow up on files
• Improve customer experience, assess satisfaction, and ensure customer loyalty
• Handle customer complaints
• Ensure compliance with internal procedures
• Provide regular reporting
Profile:
• Minimum Bachelor’s degree (Bac+3) in Business, Management, Marketing or equivalent
• At least 2 years of experience in a similar position
• Strong interpersonal skills, versatile, meticulous, and autonomous
• Proficient in computer tools, French, and English
• Flexible and able to work under pressure
📌 Sales Manager
Missions:
• Propose commercial development strategies to the Management
• Define growth objectives, establish the commercial action plan, and ensure budget follow-up
• Prospect key accounts and develop the client portfolio
• Improve customer experience, assess satisfaction, and retain clients
• Train, lead, supervise, and coordinate the sales team
• Conduct competitive monitoring and adapt strategies based on market trends and customer feedback
• Establish and monitor key performance indicators (KPIs)
• Prepare and send regular reports
Profile:
• Minimum Bachelor’s degree (Bac+3) in Business, Sales, Marketing, or equivalent
• At least 3 years of successful experience in a similar position
• Strong interpersonal skills, organized, versatile, meticulous, and autonomous
• Strong negotiation skills, proactive, and strong leadership abilities
• Flexible and able to work under pressure
• Experience in international trade or logistics is an advantage
• Proficient in computer tools, French, and English
• Holder of a Category B driving license
📌 Operations Manager
Missions:
• Propose operational optimization strategies to the Management
• Define and monitor operational and quality objectives to ensure customer satisfaction (delivery times, etc.)
• Plan, coordinate, and control operations (receiving, preparation, shipping, delivery…)
• Manage and/or reduce costs and ensure budget follow-up
• Train, lead, and supervise the operations team
• Ensure compliance with operational procedures
• Manage, monitor, and evaluate suppliers
• Handle and resolve disputes
• Establish and monitor key performance indicators (KPIs) and send regular reports
• Propose and implement continuous improvement solutions
Profile:
• Minimum Bachelor’s degree (Bac+3) in Management, Transportation, Logistics, or equivalent
• At least 3 years of successful experience in a similar position
• Strong interpersonal skills, organized, versatile, meticulous, proactive, and autonomous
• Strong negotiation skills, proactive mindset, and strong managerial abilities
• Flexible, available, able to work under pressure and handle crisis situations
• Experience in international trade or logistics is an advantage
• Proficient in computer tools, French, and English
• Holder of Category A and B driving licenses